Quick Guide to SAPIEN Support
- Written by Alexander Riedel
- Last Updated: 10 December 2019
- Created: 18 February 2014
- Hits: 16733
All too often we have people tweet, bugle or snail mail us support questions. Sometimes we even hear faint drums from the hills. NEWS FLASH: Twitter and bush drums are not monitored and the guy reading fog horn signals is on leave, sorry. So here are links to our support venues all in one place:
For general help with your account, trial software, feedback, community tools and to submit your wish list, please go to: https://www.sapien.com/forums/viewforum.php?f=4
If you have a product question and you have a registered activation key with inactive mantenance or a trial key, please post here: https://www.sapien.com/forums/viewforum.php?f=5
If you have a product question and you have a registered activation key with active mantenance, please post here: https://www.sapien.com/forums/viewforum.php?f=8
If you have a general scripting question and need help from your fellow scripters, visit this section: https://www.sapien.com/forums/viewforum.php?f=6
Can’t remember any of these weird forum links? Go to www.sapien.com and click on “Support”, it’s all there.
What if it is extremely urgent? If you have premium support, we have a ticket system that will get you faster responses: https://www.sapien.com/support/premiumsupport
(If you do not have premium support associated with your account then this won’t work, unless you add it to your active maintenance by clicking here.)
Comments: We love to hear from you and we read every comment you post, so go ahead. But for support questions please use any of the means above. Comments are just not the place to have a troubleshooting session.
Whichever place you use to ask questions, please understand that there are people at the other end. They do eat and sleep occasionally and it may take sometimes even a few hours to get a reply. We are all on Pacific Standard Time (PST) and if it’s lunchtime at your place we might still be asleep.