Star InactiveStar InactiveStar InactiveStar InactiveStar Inactive

The subscription model for our products was discontinued effective January 22, 2024. Active subscriptions will remain active until canceled or terminated for non-payment. If you want to transfer your subscription to a perpetual license or have questions, please contact This email address is being protected from spambots. You need JavaScript enabled to view it..

You can add a seat to your active subscription whenever you need to. Here's how:

From your account page, click on Manage Payment/Subscriptions under the My Profile section on the left of the screen:

New Sub Seat 01


Under Your Subscriptions, you will see a list of your currently active subscriptions. Next, click the Add Seat button:

New Sub Seat 02


Review the message asking you to confirm that you wish to add a seat to your subscription, then click OK:

New Sub Seat 03


There will be a short wait while your subscription is updated, and a confirmation message will display when the process is complete. Click OK:

New Sub Seat 04


Your screen will refresh, and you will see the updated subscription information:

New Sub Seat 05


You will also receive an email confirmation that includes the prorated charge for the added seat:

New Sub Seat 06


Also note, when a subscription contains more than one seat, you will have the option to request the removal of a seat:

New Sub Seat 07


Clicking the Remove Seat button will open your email client with pre-filled information. Feel free to update this with additional information and send it to This email address is being protected from spambots. You need JavaScript enabled to view it.:

New Sub Seat 08


If you have questions about our products, please post in our support forum.
For licensed customers, use the forum associated with your product in our Product Support Forums for Registered Customers.
For users of trial versions, please post in our Former and Future Customers - Questions forum.
Copyright © 2024 SAPIEN Technologies, Inc.