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Each licensed user is entitled to a maximum of two devices to be activated and operating at any given time for their personal use. Many of you may be wondering - How do I get an activation back?

Did you know that there are a couple of different options when it comes to removing a software activation? These include deactivating within the software, resetting via your SAPIEN account, or contacting us directly.

 

HOW TO DEACTIVATE WITHIN THE SOFTWARE

The licensed user must open the software and click on the gold-like certificate in the top-right corner:

1 Certificate

This will open the Activation Information box. Click Deactivate:

2 Deactivate

Once the Deactivate button has been clicked, a pop-up will appear asking for confirmation that you wish to proceed. Click Yes:

3 Proceed

The software will then be reverted back to an expired trial version. If you need to reactivate, you can do so at any time (given you have an available activation).

 

HOW TO DEACTIVATE VIA YOUR SAPIEN ACCOUNT

Login to your SAPIEN Account. In the top right corner, click onMy Account, and then on Registered Products.
If the Activation Key information is not automatically exposed, click on the drop-down arrow to the right:

4 Activation Information Drop Down

Click on Activations under "View the details of each activation":

5 View Details

The Activation Details window will open and display the currently activated machines. Find the machine name associated with the activation that is no longer in use and click Reset.

6 Reset

This will free up the activation.

 

HOW TO CONTACT SAPIEN DIRECTLY

If for any reason you are unable to deactivate using either method provided above, please send us an email to This email address is being protected from spambots. You need JavaScript enabled to view it.. Please note that all communications must come from the email address associated with the registered SAPIEN account.

If you have questions about our products, please post in our support forum.
For licensed customers, use the forum associated with your product in our Product Support Forums for Registered Customers.
For users of trial versions, please post in our Former and Future Customers - Questions forum.
Copyright © 2020 SAPIEN Technologies, Inc.